Teleconsultation providers in Dubai and how to check the booking and fee

Before you book a remote consultation, decide whether you want to speak to a doctor you already know or choose from the clinicians available online. Then check who will see you, which facility will record the visit and what you’ll pay for that format. A video slot and a visit at the clinic can appear side by side in the same booking system. Look at the appointment type before accepting the time.

Dubai Health lets you browse clinicians available for telemedicine through its website or app, with video or voice appointments described on its service page. Mediclinic Middle East offers scheduled remote appointments through its app and call centre and describes a route from online care to an in-person visit when needed. Neither public service page gives one fee that applies to every appointment. Ask for the price for your selected clinician and format. Dubai Health telemedicine. Mediclinic telemedicine.

Service pages and public registry information checked on 7 November 2026. This comparison covers scheduled consultations from Dubai.

Dubai Health if you want to start in its doctor directory

Dubai Health’s telemedicine page says to select Book Appointment, browse the doctors available for telemedicine and schedule a time. Use the website or Smart App. If you’ve already been treated within Dubai Health, start with the doctor’s name or the facility you’ve attended. If a profile comes up without an online time, call 800 60 and ask whether that doctor offers video or voice for the reason you’re booking. Ask about another suitable clinician if you need a time sooner. Dubai Health appointment directory. Dubai Health booking FAQs.

For example, Dubai Health lists Dr Shatha Al Suwaidi in family medicine at Al Mankhool and Al Qusais. The DHA professional record confirms her active Al Mankhool affiliation. That identifies a clinician and a facility you can ask about when booking. A profile’s branch listing does not tell you whether that doctor has a virtual slot on a particular date. If you want to follow up with her, ask for the doctor, the correct facility and a virtual appointment for the visit you have in mind. Dr Shatha Al Suwaidi’s Dubai Health profile. DHA professional record. DHA Al Mankhool facility record.

If you already have a Dubai Health record, tell the booking desk where your earlier consultation or test took place. Ask whether the remote clinician can access the relevant information and whether you need to upload a copy. Dubai Health’s telemedicine page describes video and voice calls. Confirm how you’ll join and whether you’ll need an account or patient number ready. If you’re helping a family member, ask whose login or patient details the clinic needs and whether you can assist during the call.

The public telemedicine page doesn’t give a single price for a consultation. Ask about the fee for the clinician and the format you have selected. If the appointment involves a report review, ask how reception will classify it and whether there is a separate charge for a written document. The official Dubai Health Instagram account covers the wider network. Use the booking page or the support team for the fee and connection instructions for your appointment.

Mediclinic if you want a scheduled remote visit within its clinic network

Mediclinic describes scheduled video, voice or chat consultations. Its service page lists general practitioners, family medicine physicians and selected specialists among the available categories. Use the Mediclinic app or call virtual health support on 800 2022. If you know who you want to see, ask for that doctor’s remote availability. If you are choosing someone new, ask which clinician will see you, the type of consultation you’re being offered and how to join it. Mediclinic Virtual Health Services.

You can also ask which facility will be associated with the appointment. Mediclinic Meadows Clinic is one example where the DHA facility record lists teleconsultation as an add-on. Mediclinic’s Meadows roster lists Dr Hiten Patel, whose DHA record shows an active family medicine consultant licence at the branch. If you already see him there, you can ask about a remote appointment by name. The facility’s teleconsultation listing establishes a service at the clinic level. Reception can confirm whether Dr Patel is offering the format and time you need. Dr Hiten Patel’s Mediclinic profile. DHA professional record. DHA Mediclinic Meadows facility record.

Mediclinic says its remote consultations are recorded in its medical record system and can lead to an in-person referral where required. Before the call, ask whether the clinician can access the earlier visit you’re referring to. If you expect to share an outside report, ask how to send it through the provider’s route. If the consultation leads to a test or a clinic appointment, get the location and fee for the next step. A scheduled video visit can be easy to fit into your day. An additional trip needs its own time and cost.

The telemedicine page gives the booking route and does not publish one fixed fee. Ask for the amount payable for the appointment you see in the app or the one offered by support. If the quote changes when you switch from a GP to a consultant or from video to an in-person slot, ask what the new amount includes. Mediclinic Middle East’s official Instagram account has a group post that points patients to the app and booking line. Use the virtual health page for the dedicated support number.

Confirm the clinician, facility and service together

The Dubai Medical Registry lets the public look up Dubai facilities and professionals. Use the full clinician name and the facility the booking team gives you. Check that the specialty and the facility match what you were told. Where the facility has a public teleconsultation entry, you can use that to identify the service at that location. The regulator’s telehealth standards cover facilities and professionals. The provider can confirm who will deliver your particular consultation. Dubai Health Authority licensing system and public register. DHA Standards for Telehealth Services.

If an app or call centre offers the next available clinician, ask whether it can identify the doctor and facility before you pay. If you want someone who has already seen you, ask whether booking by name changes the available times. Some booking routes start with the doctor. Others start with the first available slot. Check which you have selected and whether the time shown is confirmed or still a request.

Keep the appointment details somewhere you can find them again. If the confirmation describes a different service from the one you asked for, check with the provider before paying or joining. For example, if you requested a video consultation and the confirmation gives a clinic address but no joining instructions, ask whether the address identifies the treating facility or where you are expected to go.

Ask what the quoted price buys

Start by asking what you would pay for the remote consultation itself. Give the clinician’s name if you have it, and say whether this is a first visit or a follow-up. If you are paying yourself, ask when payment is due. If you want to use insurance, ask the clinic and insurer to check the remote service under your plan. A confirmation for a previous in-person consultation is a separate piece of information. Ask whether the online appointment has its own expected charge or approval requirements.

If you need a written summary for another clinician, ask whether one is included and how it will be shared. If the remote clinician suggests a test, ask where it would be done, how it would be booked and what it costs separately. If you would need to come back to discuss the result, ask whether another consultation would be charged. A clear quote for the first call is useful even when the next step depends on what happens during the visit.

Ask what happens if the link does not work, you cannot join on time or the provider changes the appointment. Use the official support channel and keep the confirmation. If you are comparing two routes, compare them at the same point in the process. A cash fee for a first online call and an estimated insured payment after eligibility checks describe different payment arrangements.

Make the handoff clear before you end the call

If the clinician asks you to arrange an in-person visit, repeat back the facility and who is responsible for making the appointment. Sometimes the next step is a referral the clinician writes during the call. Sometimes you need to contact another booking desk. Ask whether the next clinician will see the online notes and whether you need to bring an outside report again. If the referral goes to a different provider, ask how you can obtain a copy of the relevant information to take with you.

Mediclinic also describes a Virtual Clinic for ongoing care coordination. If you’re booking one remote appointment, ask which service the desk is offering. A scheduled appointment for a single conversation has its own time and quote. If the team proposes ongoing coordination, ask what contacts or appointments are included and what would be billed separately. Keep the one-visit quote separate until you know which service you want. Mediclinic Virtual Clinic.

If you are arranging the call for someone else, find out whether the provider expects the patient to join from their own device and how a family member can assist. Plan for the appointment to take place somewhere the patient can speak privately. If you’ll be travelling when the call is scheduled, tell the provider where you’ll be and confirm it can still offer the same appointment. Mediclinic describes a separate cross-border route, so check the exact service and price if you plan to join from outside the UAE. Mediclinic cross-border telemedicine.

Match the format to the appointment you need

You are following up with someone who already knows your history. Start with their name and ask whether they have a remote slot at the facility where you saw them. If they don’t, ask what it would cost to see another clinician and whether that person can access the earlier visit. If continuity matters more than speed, ask when your original clinician is next available.

You need a confirmed time around work. Compare the slots you can actually join and ask what format each uses. Video may require somewhere private with a stable connection. If voice is offered, confirm that it is the format for the appointment you chose. Keep the joining instructions with the time and ask whether you need to share a report beforehand.

You want to know what happens if the call leads to an in-person visit. Ask who will arrange it, which facility would see you and whether you’ll need to book and pay separately. If you would prefer a particular branch for the next step, mention it before accepting a remote appointment so the provider can explain the available route.

If you receive several confirmations, check which one belongs to the consultation you plan to attend. For example, a message about submitting records can arrive before a message with the confirmed call time. Save the one that names the clinician, the format and the appointment time. Keep any separate estimate with it so you can refer to the same booking if the amount changes.

Common teleconsultation booking questions

Can I choose the doctor?

Dubai Health describes browsing doctors available for telemedicine. Mediclinic offers a scheduled booking route and publishes doctor profiles. If you want a specific clinician, ask whether they offer a remote slot for your appointment, then check the name on the confirmation.

What if there’s no fee on the service page?

Ask for the cash fee or expected insured amount for the exact doctor and appointment before accepting it. Check whether the amount is for the consultation alone and ask separately about any report or follow-up you expect to need.

Will the clinician be able to see a report from another clinic?

Ask how the provider accepts outside records and when to send them. Have the date and name of the original clinic ready. If the doctor needs to see the report to answer your question, confirm that it has arrived and can be opened before the call.

What if I need to move from video to a clinic visit?

Ask whether you need a new appointment, whether it can be with the same doctor, and how the clinician at the facility will receive the notes from the remote consultation. Get the branch, time and fee before you leave for the clinic.