Requesting medical records from Dubai clinics

Start by asking the person who needs the record which document they want. A blood test result, a radiologist’s written report, the scan images themselves and a new letter from your doctor are separate things. If the document already exists and is available in your patient portal, you may be able to view it there. If someone needs a signed report that explains your visits or treatment, use the provider’s formal request route and check the fee and delivery time.

Two Dubai providers publish useful examples. Dubai Health offers free MyChart access for many existing results and has a separate formal report request. Mediclinic Dubai Mall publishes a release form with different categories and prices for regular and comprehensive written reports. Start with the provider that holds the record. Then match the request to the document you need. Dubai Health MyChart FAQs. Mediclinic Dubai Mall medical reports.

Provider and facility information checked on 7 November 2026. Fees shown apply to the specified document and provider.

Dubai Health for an existing result or a formal report

If you had a test through Dubai Health, open MyChart and look for the result from the relevant visit. Dubai Health’s MyChart FAQ says patients can view most results when they become available and that the service is free. The result can appear before your doctor has had a chance to review it. If you need an explanation, ask the care team how it will follow up. If you need a file to send to another clinic, check whether the item you can see is available in a form the receiving clinic accepts. The portal may show the text of a result while the other clinician needs a formal copy or the original images. Dubai Health MyChart FAQs.

For a formal medical report, Dubai Health publishes a separate service through its website, app and facilities. It asks for valid Emirates ID and details of the specialty or test, and says the patient must have seen a health professional in the relevant specialty within the last six months for this service. Give the facility and specialty when you enquire. If the visit was longer ago, call 800 60 and ask which route to use for the older record. The recent-visit wording is for the formal report service. An older result already visible in your portal is a separate matter. Dubai Health medical report service.

For example, Al Mankhool Health Center is listed as a service location. The DHA directory identifies the facility on Al Mankhool Road. If that is where you were seen, use the centre name, visit date and specialty when asking for a report. If the record comes from a different Dubai Health site, name that site. The network’s public report page gives the service channels and requirements. Ask the team for the current fee, timing and delivery format for the document you need. Al Mankhool Health Center. Al Mankhool DHA facility record.

If you’re helping a family member, Dubai Health’s FAQ describes proxy access through MyChart, with permission through Friends and Family Access. A proxy must be 18 or older. Ask about that route if you need to view a record on their behalf. If you are requesting a signed report or asking for it to be sent directly to someone else, confirm the authorization that the report team needs for that release. Dubai Health’s official Instagram has a carousel about a headquarters visit that included its digital services. Use MyChart or the report service for the actual record request.

Mediclinic Dubai Mall for a branch release request

The release process in this example is for Mediclinic Dubai Mall at Fashion Parking, Level 7. The branch says to complete its Request for Release of Medical Information form. You can find it at main reception or open the copy linked from its reports page. The form asks for the patient’s identifying details, date of visit, doctor’s name and type of information requested. It also has space to identify a person or organisation receiving the information if that differs from the patient. Use the form for the Dubai Mall branch if that is where you were treated. Mediclinic Dubai Mall location. DHA Dubai Mall facility record. Dubai Mall release form.

The branch reports page gives AED 100 and two to five working days for a written report. The form identifies AED 100 as the regular written report price and lists AED 430 for a comprehensive written report, with a maximum of five working days stated for each on the form. If someone has asked for a detailed history, ask whether the branch would classify it as regular or comprehensive before you pay. Tell the desk if you have a deadline and ask when it starts counting the working days. Mediclinic Dubai Mall report fees and timing.

The form also lists lab reports, radiology reports and a discharge summary separately. It gives a maximum of three working days for the discharge summary. The branch page says it releases laboratory results to the patient and requires a submitted release form before electronic sending. If you need the result sent to a third party, ask how the branch handles that specific request and what authorization it needs. If you need a scan image, specify that separately from the radiology report. The form lists several delivery methods, including in person and email, and states that reports are released in English. Confirm the channel for the document you’re requesting rather than assuming every option applies to every item.

The branch form says to sign it and hand it to main reception or email it to MDM-medicalrecords@mediclinic.ae. If you are unsure which channel to use, contact the branch first through its official details. Ask what identification is needed and whether a named recipient should bring any documents to collect the report. The official Mediclinic Middle East Instagram is a group account. The Dubai Mall release form gives the branch’s instructions.

Match the request to what the next person needs

An existing lab result. Give the facility the test name and date. If you can see it in a portal, ask the receiving clinician whether that copy is suitable. If they need a full lab report with identifying information, ask the original provider how to get that version. If the result hasn’t appeared yet, ask whether it’s still being processed or already available through a different channel.

A radiology report and images. Ask the receiving clinic which of the two it wants. A written interpretation can tell the next clinician what the radiologist reported. The clinic may also want the actual image files. If it asks for both, give the original provider the scan type, date and location, then ask how it can release each item. Check that the receiving clinic can open the format offered.

A report for an insurer, employer or another clinician. Ask what must be included and who it should be addressed to. A report confirming a visit can be different from one describing several appointments and their outcomes. Pass the recipient’s requirements to the provider without adding unnecessary medical detail. Ask whether it can prepare the document, which report category it will use and what it will cost.

Confirm who will receive it and when

Tell the provider if you want the report sent to you or directly to another person or organisation. For a direct transfer, ask which recipient details and authorization are required. For collection in person, confirm where to go and who can collect it. If you’re helping someone else, ask what proof of permission the clinic accepts and whether it needs anything from the patient. Use the provider’s official request channel for medical information.

For a deadline, keep three dates separate. The day you submit the form, the day the provider accepts the request as complete and the day the record will be available can differ. If you have already booked a consultation at another clinic, tell the records team when it is and ask whether it expects to deliver the record in time. If the document will be late, ask the receiving clinic whether to keep the appointment or move it. The next clinician may need the images before they can usefully review the case.

Keep the request reference, exact document category and any payment confirmation together. If you need to chase the request, ask whether it is awaiting identification, clinician preparation or release. If you receive a different item from the one you requested, explain the difference with the visit date and request number. For example, say that you received the written scan report and still need the images for the receiving clinic.

If you need several records for one appointment

Break the request down by visit and put the item with the firmest deadline first. For example, a clinic reviewing a knee scan might ask for the radiology report and images before the appointment, then ask for an earlier consultation summary only if it needs more history. Give the records desk the date and type of scan, and ask whether the written report can be released while the images are still being prepared for transfer. When you speak to the receiving clinic, say exactly which of the two you have so it can tell you whether that is enough to start.

For a series of tests, give the dates and the test names you know. If the new clinic wants to compare an earlier result with a recent one, make sure you request both dates. Check that the received files cover both visits before forwarding them. If a result is missing, tell the records team which date and test are absent. That gives it a more specific request to follow up than asking for another copy of the whole file.

When a third party wants both a written report and supporting results, ask it to distinguish required items from optional ones. You may be able to provide existing documents first while the clinician prepares the written report. If a recipient needs a report in a language other than English, ask what translation it accepts and whether it needs the original alongside it. Mediclinic Dubai Mall’s form says reports are released in English. Leave room in your deadline for any translation you arrange after the report arrives.

If the records team is sending the file directly, get the receiving department’s contact details from the receiving provider and use the channel the records team specifies. Ask how the recipient will recognise the transfer and how you can confirm it arrived. If you receive an electronic file or link yourself, check that it opens before the appointment. For scan images, ask the receiving clinic how it wants to receive them before you forward anything. The arrangements for a written PDF can differ from those for a scan.

Common medical-records questions

Can I use the free MyChart result instead of paying for a report?

Check what the recipient asked for. If they only want an available result and can accept the portal copy, that may be enough. If they require a clinician-written report or a different format, use the formal route and ask what it costs. Dubai Health lists free access to MyChart separately from its report request service.

Does AED 100 cover every report at Mediclinic Dubai Mall?

AED 100 is the published regular written report price. The branch form lists AED 430 for a comprehensive report and has separate categories for other records. Ask which category applies before submitting payment.

Can someone else collect the record?

Ask the original provider what authorization and identification it needs for the specific document. At Dubai Health, portal proxy access is a separate arrangement from formal release. At Mediclinic Dubai Mall, the release form has space for another recipient. Confirm whether that is sufficient for the record and delivery method you’ve requested.

What if I was treated at more than one branch?

Make a list of the dates and locations and identify which record came from each. Ask the provider whether one request can cover those visits or whether the branches handle them separately. If another clinic only needs one test or a specific report, start with the facility that performed that part of the care.